544bd's Privacy Policy

1.2 Financial and Identity Verification Information

For financial transactions and secure services, we collect:

• National ID (NID) or passport number (for KYC verification)
• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical and Usage Information

Information that is automatically collected when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referrer URL
• Cookie and session data

1.4 Communication Information

When you contact us via live chat or email, we store a record of that conversation. This helps us improve our service quality and provide you with better support.

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing betting, gaming, and financial transactions
• Awarding bonuses and rewards (such as the 200% welcome bonus)
• Managing the VIP program and providing cashback
• Providing customer support (24/7 Bengali live chat)

2.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and preventing suspicious activity
• Complying with anti-money laundering (AML) regulations
• Age verification (for users aged 21 and above only)
• Identifying multiple accounts

2.3 Service Improvement and Personalisation

• Customising services according to user preferences
• Improving platform performance and security
• Testing new games and features
• Resolving technical issues

2.4 Communication and Notifications

• Sending important account updates
• Transaction confirmation messages
• Informing you about new promotions and offers (with your consent)
• Security-related alerts

3.1 Service Provider Partners

We work with trusted technology partners to operate our platform. These include payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), and cybersecurity service providers. These partners may only use information within the scope of their own work and are bound by strict confidentiality agreements.

3.2 Legal Obligations

If required under a court order, government directive, or legal process, we may be obliged to provide information to the relevant authorities. In such cases, we always share only the minimum information necessary.

3.3 Fraud Prevention

Where necessary to detect financial crime, money laundering, or fraudulent activity, we may exchange relevant information with the relevant authorities or industry bodies.

4.1 What Are Cookies?

Cookies are small data files that our website stores in your browser. They make your visit easier and more personalised.

4.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To analyse website traffic and usage patterns.
• Marketing Cookies: To show relevant advertisements and offers (with your consent).

4.3 Cookie Control

You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some website features to not work properly.

6.1 While Your Account Is Active

All information is stored for as long as your account remains active. This information is necessary for us to provide our services and improve your experience.

6.2 After Account Closure

Even after your account is closed or deactivated, we may retain financial and identity-related information for the period required to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

6.3 Financial Records

Transaction records and deposit and withdrawal history are retained for the period required under anti-money laundering regulations and financial controls.

Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

Right to Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected. Holding accurate information is important to us as well.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, it may not be possible to delete some information before a specified period.

Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will stop that processing immediately.

How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible.

9.1 Updates and Amendments

We may update this privacy policy from time to time due to changes in technology, law, or our services. For any significant changes, we will notify you by email or through a notice on the website.

9.2 Regular Review

We advise you to review this privacy policy regularly. Continuing to use our services after a revised policy has been published will be considered your consent to the new policy.